NEW PATIENT INFORMATION

Welcome!  We realize that you are apprehensive and fearful. By providing professional assistance through education, the newest treatments available and most importantly, compassionate care, we are dedicated to guiding patients to hope, help, and healing.

 

OUR STAFF

  • Elizabeth Hernandez, Office Manager & Billing
  • Vanessa Learn, LPN, Lab Supervisor
  • Misti Potter, RN
  • Lea Mathews, RN
  • Jennifer Zawatski, MA, HIPPA Officer
  • Victoria Collins, Receptionist
  • Melissa Morris, Scheduler & Billing
  • Neeta Soni, MD, Board Certified Medical Oncologist

OFFICE HOURS

The office hours are 8:00 AM to 4:30 PM on Monday through Friday, and 8:00 AM to 1:30 PM on Friday. The office is closed 11:30 AM to 12:30 PM for lunch.

 

Please feel free to call at any time during office hours for urgent problems.

If a non-urgent problem or question arises, please call the office between 8:30AM to 9:30AM Monday thru Friday or 1.30 PM to 3.30 PM on Monday thru Thursday.  Calling the office during these hours allows quick attention to questions, routine problems, medication refills, and appointment scheduling.

 

TELEPHONE

Our office number is (716) 372 1046.  Please call us if you have any questions or concerns. Please let our staff know if it is an emergency requiring immediate attention.  Please explain your concern so that your call can be forwarded to the appropriate person for a response. The office staff has been specially trained to answer most questions. The physician will be happy to return calls for personal consultation when necessary. In general, the physician tries to return telephone calls in the afternoon / evening, so it is important to remain accessible.  If the doctor is unavailable for any reason, calls will be referred to your primary care physician.

 

INSURANCE & CONTACT INFORMATION

It is extremely important that you immediately report any changes in your insurance and contact information.

EMERGENCIES

Please proceed immediately to the nearest emergency room for any medical emergencies especially fever greater than or equal to 100.4 while on chemotherapy. If you need to reach Dr Soni immediately for problems related to cancer or chemotherapy, please call the answering service at (716) 559 1105. Please call your primary physician or the emergency room at Olean General Hospital at (716) 375 4149 for any urgent concerns after office hours or if Dr Soni is away.

APPOINTMENTS

Appointments must be scheduled in advance; however, emergency visits receive priority attention.  Patients previously under the care of another doctor will be asked for permission to transfer pertinent records.

 

All follow-up doctor appointments will be in the mornings.  All lab work, treatments, injections, and port flushes must have appointments. A waiting time is to be expected for lab work required prior to seeing the doctor.  Please go for any lab work at least 2 hours before the appointment.  Cancellations should be made at least one day in advance to

 

allow scheduling of other patients.  Because we are a specialized practice and a multi-faceted clinic, everyone in the waiting room will not always be waiting to see the doctor.  Patients who are to receive chemotherapy treatments, and are to be seen by the doctor, will be given the first appointments of the day in order to provide adequate time for the doctor’s examination and for the chemotherapy treatment before the office closes.

 

If you come to the office with fever, rash or other illnesses please let the front office know immediately.

 

If you receive chemotherapy, remember to avoid sick people when your blood count is low.  Bring a jacket or sweater as the chemotherapy room is air conditioned.  Please bring a snack or lunch, if desired. If you are taking any medications, please bring them with you.

 

Outside day care or baby sitting should be arranged for young children, if applicable.  Patients with low blood counts are particularly vulnerable to illnesses that children routinely carry.

 

DUE TO CLINIC REGULATIONS:

Visitors may not sit and wait with the patient in the chemotherapy infusion room.  The front waiting room may be utilized for anyone accompanying a patient that is to receive chemotherapy. Chemotherapy agents are hazardous chemicals, therefore the chemotherapy area is restricted to patients and the health care personnel only. Be assured that if there is problem or need concerning the patient, the nurse will promptly notify you.