Patient’s Bill of Rights


As a patient in a physician’s office in New York State,
you have the right, consistent with law, to:


  • Understand and use these rights. If for any reason you do not understand or you need help, the office MUST provide assistance, including an interpreter.
  • Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation or source of payment.
  • Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.
  • Receive emergency care if you need it.
  • Be informed of the name and position of the doctor who will be in charge of your care.
  • Know the names, positions and functions of any staff involved in your care and refuse their treatment, examination or observation.
  • Receive complete information about your diagnosis, treatment and prognosis.
  • Receive all the information that you need to give informed for any proposed procedure or treatment. This information shall include the possible risks and benefits or the procedure or treatment.
  • Receive all information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet “Do Not Resuscitate Orders- A Guide for Patients and Families.”
  • Refuse treatment and be told what effect this may have on your health.
  • Refuse to take part in research. In deciding whether or not to participate, you have the right to a fell explanation.
  • Privacy while in the office and confidentiality of all information and records regarding your care.
  • Participate in all decisions about your treatment.
  • Review your medical record without charge. Obtain a copy of your medical record for which the office can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
  • Receive an itemized bill and explanation of all charges.
  • Complain without fear of reprisals about the care and services you are receiving and to have the office respond to you and if you request it, a written response. If you are not satisfied with the office response, you can complain to the New York State Health Department. The office must provide you with the Health Department telephone number.
  • Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.



Patient Responsibilities



In order for Southern Tier Cancer Care and its staff to provide you with the most efficient care, it is important that you fulfill your responsibilities as a patient as follows:


As a patient, it is your responsibility to be considerate of the rights of other patients and office personnel and responsible for assisting in controlling noise, smoking, and the number of visitors. As a patient, you are also responsible for being respectful of the property of others and of the office.


As a patient, it is your responsibility to provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health. You have the responsibility to notify your doctor or nurse of unexpected changes in your condition. You are also responsible for asking

questions if you do not understand what is expected of you.

As a patient, it is your responsibility to follow the treatment plan recommended by your doctor, nurse or health professional. You are responsible for keeping appointments or notifying the appropriate person if you are unable to keep them.

As a patient, it is your responsibility to be responsible for your actions if you refuse treatment or do not follow the practitioner’s instructions.


As a patient, it is your responsibility to follow office rules and regulations affecting patient care and conduct.


As a patient, it is your responsibility to arrange as for transportation.


In addition, in order for STCC to continue to serve the community as effectively as possible, you should be responsible for assuring that the financial obligations of your care are fulfilled promptly as possible.

With your cooperation, our staff can provide you with the care and attention that enhances an accurate diagnosis, thorough treatment and a speedy recovery.